Palace Premier - They are not letting me cancel my membership and are keeping my huge sum of deposit!
Palace Resort is a total scam!!! They promised us that this is a "vacation coupon" package that we were purchasing and that the service is just above 5 stars.
Their customer service stinks. They couldn't help a new consumer understand any of their processes of booking a vacation. When my husband and I decided that we wanted to cancel our membership after only 2 weeks, they ignored our request(s) and are refusing to give us back our hard earned money ($12,000.00).
We have not used any of their free vacations and they told us we could cancel at any time...all lies! PLEASE TAKE THIS AS A WARNING TO ALL THOSE WHO TRAVEL TO MEXICO AND NOT GET SCAMMED BY THEM!!!!!!!